Crisis Response Volunteer
Victim Services of Middlesex County relies on volunteers to provide effective short-term support and crisis assistance to victims of crime and tragic circumstances.
Goal: to work in partnership with police and emergency service personnel to provide twenty-four (24) hour support and assistance to victims of crime and tragic circumstance; respond immediately to requests for service by attending on scene or by telephone.
· One (1) year
· Three (3) Twelve (12) hour on-call shifts per month (days, evenings or weekends)
Benefits: Intensive initial and ongoing training in related areas including intimate partner violence, grief & bereavement, death notification, property crimes, court & legal systems, etc; learn about community services and make referrals as needed; provide direct support to people in times of need following crisis; variety of exposures, locations and activities.
Competencies Required: compassion, empathy, reliability, strong communication and critical thinking.
Competencies Developed: ability to assess needs, prioritization and decision making, conflict resolution, sensitivity, adaptability, continuous learning, community awareness/knowledge, self awareness.
· 18 years of age or older
· successfully pass a CPIC and Vulnerable Screening Police check
· complete mandatory training
· attend bi-monthly Volunteer Meetings
· have use of a safe and reliable vehicle
· possess a valid driver’s license
· minimum of $1,000,000 auto insurance liability
Please note: Acceptance into volunteer training does not guarantee that an applicant will be involved in direct service provision with victims. All staff, volunteers and board members will be subjected to a criminal record check. References will be checked as part of the screening process.
Summary: After successful completion of the standardized training, evaluation and swearing oath of confidentiality, volunteers enter a probationary period where they will be mentored by existing team members. Volunteers, always working with a partner, will:
· respond immediately to requests from emergency services
· provide short term support and practical assistance to victims of crime or tragic circumstance
· ensure that appropriate options and/or referrals for longer term assistance are provided to victims
· provide emotional support which empowers the victim, answering questions and providing information that will help lessen the impact of the crisis for the victim
· provide practical assistance as needed which may include transportation and/or accompanying a victim to emergency services (shelters, hospital, etc.), telephone calls as required and requested
· identify longer term needs by responding to the victim’s concerns, supply the victim with appropriate options and referrals to services in the community that will assist them in accessing resources for further assistance
· liaise with emergency services and report to your shift coordinator as necessary
· participate in debriefing sessions following calls and provide relevant information to the Program Coordinator for follow-up
· participate in bi-monthly training meetings and other volunteer training events as needed
To apply to the Crisis Response Program, please complete an online application by clicking on the link below:
Applications will be kept on file and applicants will be contacted during the next recruitment period.
For more information about becoming a Crisis Respnse Volunteer contact the Program Coordinator at (519) 668-1900 or e-mail email@example.com.