SupportLink

SupportLink is a joint initiative of the Ontario Ministry of the Attorney General – Victim Services Secretariat with Ericsson Canada Inc. and Rogers AT&T Wireless. The program is designed to enhance the safety of individuals deemed to be at high risk of re-victimization for domestic violence, sexual assault, and/or stalking crimes. Services are available to residents of the Middlesex County and the City of London.

Objectives

• Increase the safety and mobility of individuals who are at risk of personal danger due to violence
• Provide services in an environment consistent with confidentiality, respect, and dignity

SupportLink Components

• Assisting the client in developing an intensive and personalized safety plan
• Issuing a pre-programmed 911 cell phone for emergency assistance
• Conducting regularly scheduled follow-up contact for ongoing support and an updated personalized safety plan
• Offering appropriate referrals to support services in London and Middlesex County

Eligibility Criteria

Victims who are at risk of personal violence are eligible for a wireless phone provided that the following criteria are met:

• The situation has been reported to Police Services;
• The victim is not currently living with the accused;
• The victim has reasonable grounds for feeling at risk—these grounds are supported by Police Services;
• The victim is using and abiding by available protective orders (e.g.,  restraining order, bail conditions, or peace bonds) or are in the process of seeking such orders;
• The victim prepares and fosters a personal safety plan in co-operation with the SupportLink Co-ordinator;
• The victim does not currently own a cellular phone

The Service Network

The SupportLink wireless phone is intended to provide timely access to 911 emergency services. The mobile phone can increase client mobility by providing a degree of added security during travel. It is important to understand the limitations of the pre-programmed phone, and to note that is solely an addition to existing mechanisms and strategies designed to enhance the safety of victims of violence. Safety planning is one such strategy; it is a vital intervention when reducing personal risk and increasing self-assurance. Neither the pre-programmed phone, nor a safety plan can guarantee personal safety, but together with existing services they can certainly improve the living situation for those at risk.

Client Referral

Clients are most often referred to the SupportLink program via community resource agencies such as police services, victim service programs, sexual assault centers, shelters, or any other agency that assists individuals who are at risk of personal violence. Self-referrals are also assessed.

For more information contact the SupportLink Coordinator at (519) 245-6660 Ext 226 or by e-mail at donna.s@vsmiddlesex.org.